QUALITY STATEMENT Top management shall ensure that the quality policy: is appropriate to the purpose of the organization   includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system   provides a framework for establishing and reviewing quality objectives   is communicated and understood within the organization   is reviewed for continuing suitability   Sygnetics will maintain a company-wide Quality Management System (QMS) designed to ensure that our products and services meet or exceed client requirements. We will comply with requirements of the standard and plan for continuous improvement of the QMS, while consistently striving to simplify our processes to prevent unnecessary work and/or waste. Sygnetics’ overall goal is to provide quality products and services, exceeding client requirements, all while growing profitably. Customer Focus - We understand the importance of our mission and the trust our customers place in us. Our mission is to help our customers achieve their most challenging goals while maintaining overall customer satisfaction at competitive rates. These services will be delivered on time, every time and will be done in a safe and environmentally acceptable manner. With this in mind, we strive to excel in every aspect of our business and approach every challenge with a determination to succeed. Our customer focus goal is simple - Perform with Excellence.   Employee Responsibility - We are committed to the highest standards of ethical conduct in all that we do. We believe that honesty and integrity engender trust. Trust is the cornerstone of our business. We recognize that our success as a company depends on the talent, skills and expertise of our people and our ability to function as a tightly integrated team. We appreciate our diversity and believe that respect for our colleagues, customers, partners, and all those with whom we interact is an essential element of all positive and productive business relationships. We believe employees at all levels are responsible for meeting high quality standards while performing work in a manner that is consistent with established processes. All employees are encouraged to seek ways to contribute to the continuous improvement of our products and services through teamwork to ensure we are able to meet or exceed our customers’ expectations in the future.   Continual Improvement - We will follow a quality management system to continually improve the performance of the business, and we will utilize the quality system to drive for repeatable processes that consistently produce services of the highest quality. We will constantly strive to simplify our processes in order to prevent unnecessary work or waste. We will plan and drive for continuous improvement of the QMS to ensure that Sygnetics products and services are responsive to changing customer requirements and new technologies.